FAQs – Live Receptionist

Q: What greeting will my clients hear?
A: You can decide what personalized greeting our live receptionist say when they greet your clients. Also, your clients can hear an automatic warm greeting first which recorded by you or Premier Assistant when they call your company phone number.
Q: How does the voicemail system work?
A: Voicemail system is included in all phone service plan. You or Premier Assistant can record a main greeting for your voicemail box. If your clients leave a voice message, you will receive the voicemail sound file with date, time, and phone number of the call stamped by email immediately. Also, you can dial to the voicemail system to listen it.
Q: How does the calls work after office hours?
A: Our Live Receptionist phone answering service is available from Monday to Friday, 9am-6pm (Exclude Hong Kong Public Holiday). After office hours, our automated system can forward the calls to you directly, or transfer the calls into voicemail system.